Tikataka Privacy Policy — Your Information Is Our Responsibility

This Privacy Policy applies to Tikataka (the operating entity) and its website https://tikataka.net- applies to. This policy describes how we collect, store, use, and protect your personal information.

By using the Tikataka website or services, you agree to this Privacy Policy. If you have any objections, please stop using our services and reach out to our support team.

This policy may be updated from time to time. Tikataka will notify you by email or in-app notification before any significant changes take effect.

Tikataka collects only the information necessary to provide our services. The types of information we may collect include:

Tikataka collects information through several methods:

• Directly from you: At the time of registration, KYC verification, payment form submission, or contacting support.
• Automatically: Through cookies, log files, and tracking technologies during your use of the website.
• From Third Parties: From payment providers or identity verification agencies (only when necessary).

All data collection is based on your explicit consent or a legitimate need to provide our services. Tikataka never collects data that is not necessary.

Tikataka uses your information for the following purposes:

• Account Management: To secure registration, login, and account access.
• Financial Transactions: For processing deposits, withdrawals, and payments.
• KYC & Age Verification: To meet legal requirements and protect minors.
• Customer Support: To address your questions, complaints, and issues.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service improvement: For analytics to help us improve the user experience.
• Legal Obligations: To meet regulatory and compliance requirements.

Tikataka may share your information with specific parties under limited circumstances:

• Payment Providers: Only the information strictly necessary for processing transactions.
• Identity Verification Agencies: For document verification as part of the KYC process.
• Regulatory Authorities: To government authorities when legally required.
• Technology Partners: For service operations (bound by strict confidentiality agreements).

Outside of the above, Tikataka does not share your information with any other party. All third parties are held to the same strict privacy standards as Tikataka.

The Tikataka website uses cookies and similar technologies. Cookies are small data files stored in your browser that help enhance your experience.

• Essential Cookies: To maintain your login session and ensure site security. The site cannot function properly without these.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand how the site is used (fully anonymized).

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may cause some features of the site to stop working.

Tikataka applies industry-leading technology and processes to keep your information secure:

• Transmission Security: All data is transmitted using 256-bit TLS/SSL encryption.
• Storage Security: Sensitive information is stored in encrypted form in our databases.
• Access Controls: Strict role-based access controls — no one can view your data unless they have a specific need to.
• Regular Audits: Independent cybersecurity experts regularly audit Tikataka's systems.
• Two-Factor Verification: An option to enforce 2FA for account access is available.

Tikataka does not retain your information longer than necessary. Retention periods vary by data type:

• Account Information: For the duration the account is active, and 5 years after closure (for legal compliance).
• Financial Transaction Records: A minimum of 5 years as required by law.
• KYC Documents: 5 years after account closure.
• Log Files & Technical Data: 90 days to 1 year.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period expires, data is securely deleted or anonymized.

As a Tikataka member, you have important rights regarding your own information:

Tikataka's services are not intended for anyone under the age of 18. We do not knowingly collect information from minors. If we become aware that a minor has created an account by mistake, that account and all associated data will be deleted immediately.

If a parent or guardian suspects their child is using Tikataka, please contact our support team immediately.

Tikataka may update this Privacy Policy as needed. Before any significant changes, we will:

• We will send a notice to your registered email address.
• We display notifications on the site.
• We will publish the date and a summary of any changes.

Continued use of our services after any changes constitutes your acceptance of the updated policy.

For any privacy-related questions or concerns, please contact Tikataka's data protection team:

• Email: [email protected]
• Live Chat: Chat with us directly from any page on the site.
• Support Ticket: Via the "Support" section in your account.

We typically respond to all privacy-related requests within 7 business days. Complex cases may take up to 30 days.